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Welcome Offer 🎁

Register to become a member and enjoy a HKD25 new member discount.

Loyalty Program 👑

Earn 1 point for every HKD 1 spent

1000 points = HKD 50
2000 points = HKD 120
3000 points = HKD 200

Birthday Offer 🎊 

Enjoy a HKD 50 OFF (min. spend HKD 400) coupon on your birthday month! 

It’s a special birthday gift from Hellolulu just for our members! Simply enter your birthday month during registeration and we’ll automatically send you a HKD 50 off coupon to your account email during your birthday month. 

Valid for 1 month from the date of issue

Cannot be combined with any other promotions, discounts, coupons, or special offers

General Questions 🔍

Here you will find answers to most of the common questions about our membership program.If anything is unclear or you have additional questions, please feel free to reach out to us at cs@hellolulu.com – we’re happy to help!

What are the benefits of registration?

Create an account for a faster, easier shopping experience next time!
Your details will be saved so you can checkout quicker, track orders easily, and manage everything in one place. 

By creating an account, you will be able to:

1. Checkout faster by saving your address in your Address Book
2. View your order status and history under My Purchases
3. Save your favourite items in your Wishlist
4. Receive the latest news on Promotions and New Arrivals

How to sign up?

1. Click here
2. Simply enter all info to finish registration

Please note that each phone number can only be used for one account registration, and each customer is limited to one membership. In the case of duplicates, Hellolulu will automatically merge the memberships without further notice. In case of any disputes, Hellolulu reserves the right to make the final decision.

How do I login to my account?

Click here then enter your email address and password 

Why should I fill in my personal information?

Your Personal Data provided will be used by Hellolulu for which it is collected and for other directly related purposes, including but not limited to: direct marketing purposes by providing news updates on our products and promotional events, or other marketing materials.

What is the validity period for Hellolulu points?

hellolulu points are valid for 365 days from the date of issue and will expire thereafter.

Can membership benefits be transferred or shared with others?

Membership benefits are specifically designed for each member and cannot be transferred or shared with others.  

How do I unsubscribe?

You may click the link at the bottom of each email message to unsubscribe. 

How do I delete an account?

To delete your account, please contact our customer service team via cs@hellolulu.com. Please note that upon canceling your membership, you will lose the corresponding membership offers and points.