(i) Refused shipments: If the shipment is refused and returned to us, we will contact you with the option of re-delivering or a refund in the form of store credit for your next purchase. Please note that you will have to pay all related costs incurred (re-delivery shipping cost, return shipment cost...).
(ii)Lost shipments: We are more than happy to help out tracking down your shipment and in the unfortunate case to refund your purchase*.
To check on the most up-to-date tracking information, please contact your local post office before emailing us, as there may be a time lag between the actual status and its online status. Please note that for Hong Kong Post we can only submit an inquiry after 14 days after the posting date.
*The shipment has to be confirmed as lost by the courier. This process of investigation might take up to 3 months.