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TERMS & CONDITIONS
Welcome to Hellolulu.
The following terms and conditions shall govern the sale by Hellolulu (named "us") and the buyer (named "you"). Any terms and conditions that you propose or object to are subject to our written consent. By placing an order with us, it is deemed that you have read, understood and agreed to our Terms and Conditions. If you are unhappy with any aspect of our terms and conditions, please contact us before placing an order.
general
We reserve the right to add, delete or amend these Terms and Conditions without prior written notice at any time, at our sole discretion
product information
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Most Hellolulu products displayed at the Site are available from select retailers in the Hong Kong and in select foreign markets while supplies last. In some cases, merchandise displayed for sale at the Site may not be available through other retailers' stores.
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The prices displayed at the Site are quoted in U.S. Dollars.
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The order volume is limited to maximum 5 products per item. We reserve the right to refuse or cancel orders beyond this volume. You get a separate notice about the exercise of this right.
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You acknowledge ordering the products for your private non-commercial use. Distributing the acquired products for a commercial purpose is prohibited. Please notice that we will claim our according trade mark rights. If you wish to place an order of a higher volume or for commercial distribution, please contact us for an individual order (info@hellolulu.com). In case of noninformation, high volume orders or high rates of orders in short term, we reserve the right to refuse or cancel your order.
colors
Please note that while we have tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate. If you should have a problem, question or concern, please contact us immediately at info@hellolulu.com.
payment
We accept all major credit cards via Pay-Pal payments. We accept payments in 24 currencies from 190 countries and markets worldwide (US$, HK$, EUR, JPY etc). Pay-Pal is using relentless fraud screens, address (AVS) and card verification (CVV2) checks, and 128-bit encryption to keep you safe from fraud.
shipping and handling
All orders are shipped via Hong Kong Post. Rates are determined by weight and destination at point of purchase. Hellolulu does not ship to P.O. box address and multiple addresses per order.
Hellolulu holds the right to refuse shipping to any order
Local:
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Orders placed Monday through Friday by 3:00 pm EST (excluding holidays) are shipped the next business day.
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Orders placed during Saturday and Sunday will ship out within 3 business days from the day of order (excluding holidays).
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Orders placed during holidays are shipped within 3-7 business days from the day of order. (excluding holidays).
International:
Remarks: Please be aware that International deliveries may be charged import duties and taxes on receipt of your package and ensure the following to avoid dispatch delays:
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You will be available to sign for your order at the above shipping address between Monday to Friday, 9am-5pm
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Your billing address matches the address shown on Your card statement
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If you are shopping for the first time, your shipping address is either your billing or corporate address
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If a parcel is returned, because the address was incomplete or incorrect, because you refused to accept it or because you didn't pick it up at the collection point in time, you will be charged for the shipping costs back to hard graft.
backorders
It is possible to order items that are out of stock. By doing so you would make sure that your desired bag is assembled and kept for you. The bag would be shipped to you as soon as it is ready, which due to the individual nature of our manufacturing could take a few months. We will advise the estimated delivery date upon order confirmation.
exchanges
If the wrong item has sent to you or if the merchandise is damaged, please contact us within 5 business days from the date arrival. Otherwise we will not be able to handle your exchange/ return request.
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Returns should be made no later than 30 days of the original shipping date. All returned goods should be unused, in original condition and packed in the original package with the tags attached.
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The package should be sent prepaid, otherwise it will not be accepted. We reserve the right to deny credit in case the returned merchandise is damaged or does not meet our return policy. We strongly recommend that you use a respected tracker carrier and that you insure the returned merchandise to its full amount. We cannot take responsibility for lost or damaged returned merchandise. Please note that only products purchased for their full retail price can be returned or exchanged.
Returns should be sent along with your invoice & return approval note to the address below:
(All the exchange item should be sent by prepaid)
Hellolulu Living Solutions
Factory Space A on 6/F, Wah Hing Industrial Mansions,
No.36 Tai Yau Street, No.21-25 Tseuk Luk Street,
San Po Kong, Kowloon, Hong Kong.
As an addded convenience to our local customers, we will be happy to issue an exchange for your online purchase at our office in hong kong. Any exchange will be given in compliance with our current in-store return policy, which requires a receipt for the original price paid within 15 days of date of purchase for any non-sale items returned in their original condition.
privacy policy
We are committed to protecting your privacy. We do not sell or rent the information you provide us to anyone.
WARRANTY
Hellolulu warrants the Product against defects in materials and workmanship for a period one (1) year from the date of original purchase. If a defect arises and a valid claim is received by Hellolulu within the Warranty Period, at its option, Hellolulu will repair the Product or exchange the Product with a functionally equivalent new product. Hellolulu's warranty applies only to the Product and does not apply to any non-Hellolulu product. The warranty applies only to the normal use of the product, normal wear and tear excepted, in accordance with written use instructions. This warranty does not apply to damage caused by accident, abuse, misuse, or modification of the product and any scratching or surface damage. If you are within a year of your purchase date (a couple days over is not a big deal) and have a receipt from an authorized reseller, please follow the below instructions to get your claim processed as fast as possible:
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Box up your defective item, enclose a receipt from an authorized reseller.
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Send item back via trackable shipping method (UPS, DHL etc...) to the following address:
Returns should be sent along with your invoice & return approval note to the address below:
Hellolulu Living Solutions
Factory Space A on 6/F, Wah Hing Industrial Mansions,
No.36 Tai Yau Street, No.21-25 Tseuk Luk Street,
San Po Kong, Kowloon, Hong Kong.
NEED MORE HELP?
Please feel free to contact us with any questions.
Office Hours: Monday to Friday (9:30am-6:30pm)
Email: info@hellolulu.com
Contact No. (852)3118-2892
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